Privacy policy

MartandaChandrika operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our platform is built using WordPress and WooCommerce, which enables us to manage our online store and provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details: including your name, address, billing address, shipping address, phone number, and email address.

• Financial information: including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.

• Account information: including your username, encrypted password, security questions, preferences, and settings.

• Transaction information: including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.

• Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry.

   

• Device information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.

   

• Usage information: including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

   

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

   

• Automatically through the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies, tracking pixels, and similar technologies integrated into our WordPress ecosystem.

   

• From our service providers: including when we engage third-party plugins, web hosts, or tools to enable certain technology, and when they collect or process your personal information on our behalf.

   

• From our partners or other third parties.

   

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: We use your personal information to perform our contract with you, process your payments, fulfill your orders, remember your preferences/cart items, send account notifications, manage your account, arrange shipping, facilitate returns/exchanges, enable product reviews, and recommend products related to your purchases.

   

• Marketing and Advertising: We use your personal information for promotional purposes, such as to send marketing and advertising communications by email, text message, or postal mail, and to show you online advertisements based on items you previously have purchased or interacted with.

   

• Security and Fraud Prevention: We use your personal information to authenticate your account, provide secure payment processing, detect or investigate fraudulent, illegal, or malicious activity, and secure our hosting infrastructure. If you register an account, you are responsible for keeping your credentials safe; we highly recommend not sharing your access details.

   

• Communicating with You: We use your personal information to provide responsive customer support and maintain our business relationship with you.

   

• Legal Reasons: We use your personal information to comply with applicable law, respond to valid legal processes (including requests from law enforcement), participate in civil discovery or litigation, and enforce our terms or policies.

   

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances include:

• With Vendors and Service Providers: With our web hosting provider, core WordPress/WooCommerce plugin developers, integrated payment gateways, data analytics tools, customer support systems, and fulfillment/shipping partners who perform services on our behalf.

   

• With Business and Marketing Partners: To provide marketing services and target advertisements to you based on your online activity. Our business and marketing partners will use your information in accordance with their own privacy notices.

• With Your Direct Consent: When you request or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or third-party login integrations.

• Corporate Transactions: In connection with a business transaction such as a merger, sale, or bankruptcy, to comply with legal obligations, or to protect the rights, safety, and security of our users or the Services.

Data Hosting, Storage, and Security

Because our website utilizes the WooCommerce platform, your data is processed and stored securely via our chosen web hosting infrastructure and secure databases, rather than a centralized, third-party proprietary marketplace platform.

Information you submit to the Services will be transmitted to and shared with our verified service providers (such as secure payment processors and shipping aggregators) in order to fulfill transactions and improve the website’s performance.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Data Retention

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your active account, to provide you with active Services, comply with legal/tax obligations, resolve disputes, or enforce our applicable contracts and policies.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties (such as external payment methods or social networks). If you follow links to sites not affiliated or controlled by us, you should review their specific privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances:

• Right to Access / Know: The right to request access to the personal information we hold about you.

• Right to Delete: The right to request that we delete personal information we maintain about you.

• Right to Correct: The right to request that we correct inaccurate personal information.

• Right of Portability: The right to receive a copy of your personal data or request its transfer to a third party.

• Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe option displayed in our footers. If you opt out, we may still send you non-promotional messages regarding your active orders or account updates.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf; before accepting, we will require proof of authorization and direct identity verification from you.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses (SCCs) unless the destination country provides an adequate level of statutory protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory modifications to our store ecosystem. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide further notice if required by applicable law.

Contact Us

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us or reach out via our registered coordinates: